High-Tech Systems carries a large inventory of parts and maintains a number of reliable sources in conjunction with our expert professional technical staff to provide the highest level of support available to our customers.

Our clientele consists of retail customers, small businesses and large corporations. However a majority of our business is from our retail customers. Customers, whom trust us, and have been doing business with us for years.

The owners and managers of High-Tech Systems have grown along with the computer industry, training and working for major computer manufacturers and dealers. We, as a company have learned to grow and evolve with the rapid changes in technology. We at High-Tech Systems pride ourselves on our excellent customer support and quality of our products.

High-Tech Systems has been successful at keeping the highest level of customer satisfaction by focusing our attention on the customer. The customer’s needs are our primary and number one goal.

We are currently resellers for Dell, Toshiba, NEC, ViewSonic, Macintosh, Western Digial, HP/Compaq and many other companies.

Thank you,
High-Tech Systems
Management

We value honesty- We work with integrity.
We are committed in providing the highest level of quality and service for our customers. This commitment is achieved by adhering to high ethical and moral business standards, and by creating an environment of trust and prosperity in partnership with our customers and employees.

Best product- At completive prices.
State of the art technology enables us to stay ahead of current and future market trends. We can quickly match your needs to the most cost effective and available source world wide, resulting in consistently lower prices to you, for the highest quality products.

We stock inventory- We ship to you today.
Strong working relationships with our suppliers gives us power in locating almost any type of computer or computer related products. We ship same-day, nation wide through FedEx and UPS. Let us prove to you that doing business with High-Tech Systems is dependable and easy. We are dedicated to Serving our Customers.

Improving the quality of our work- Team work
We have a hard working team which is dedicated in satisfying our customer needs. Our staff is constantly in communication with our customers, in order to provide the highest quality service in the computer industry.

We learn, Change and Improve.
We are open to new and creative solutions, and we have access to some of the industries greatest technical resources available. We continually strive to improve our technical department through focusing on quality and attention to detail.

“We do it Right…because it has to be right.”

Simply fax your purchase order with the following information:

• Contact name (Purchaser) and quantity of products needed.
  
  
• Shipping instructions, with your own U.P.S. or FedEx account number and ship-to address.
  
  
• Method of payment with the following options:
• Credit card (Visa, MasterCard, American Express, and Discover), please complete the Credit Card Authorization form located in the Support section of the website, and fax it to High-Tech Systems at (310) 670-8220.
  
  
• C.O.D. Certified Bank Check Please prepare the check and fax it to High-Tech Systems at (310) 670-8220, for bank verification.
  
  
• Wire Transfer to:

High-Tech Systems
Bank of America
8946 S. Sepulveda Blvd.
Los Angeles, CA 90045
Account Number: 03327-16384
Routing Number: 122000661

• C.O.D. Company check (Only if in business for 3 years or longer). Please complete the Open Account Application form located in the Support section of the website, along with a company check. Fax to High-Tech Systems at (310) 670-8220. (Please allow 3-5 business days)

Note: For purchases directly from our warehouse to your customers, the purchaser must provide a resell tax certificate, registered by the purchaser for those states which are required by state law.

• We inspect and test all items before shipping to insure that each item is in good working condition.



• If any items arrive in a non-working condition please contact us within 48 hours. We will replace it at no charge to you.



• All products can be returned with in 3 days of receipt for any reason. All changes will be credited back to your account less insurance, shipping and handling and a 20% restocking charges. It is determined on a case by case basis. Credit will be available only after merchandise is returned and verified.



• All returns must be in original shipping condition and require a RMA number which must be printed on return box and will be valid for 10 days only.



• Any products returned after 3 days are subjected to manufactures RMA policy. We will either repair it or replace with same or similar products with very close technical specs and prices.



• Customer can request an advance replacement, charged to the credit card and it will be shipped immediately. Credit charge, will be automatically reversed upon receiving returned merchandise. Or customers can wait till we receive their returned item, and process/ship back their replacement.


“We guarantee satisfaction and value on the level above the rest.”

All products are subject to the highest Manufacturer and Quality Control Standards available. In addition, High-Tech Systems inspects many of these products prior to shipment to guarantee even superior quality before they are delivery.

Although there are no guarantees on the appearance of refurbished and recertified products, many of these items are both visually and operationally indistinguishable from the “New” product. These items are in excellent working order and free from operational defects. However, it is not unreasonable to expect small scratches, stains, product tape and or stickers.

All products carry their original Manufacture Warranty unless otherwise stated. A Recertified product Warranty is 3 to 6 months or as indicated on original invoice.

If any product is not working after you take delivery, please call or email our Customer Support with as much information describing the problem as you can. We will issue to you an “RMA” (Return Merchandise Authorization) for further inspection.

Once the RMA number has been issued it will be valid for a period of 10 days and it should be indicated on the outside of the returned box. It must contain the defective unit, along with a copy of the purchase invoice. If your product does not ship within three days a new RMA should be requested. The customer is responsible for the return shipping.

Once our Technicians have received and inspected the product we will either repair or replace it with the same or next similar product with very close technical specs and prices, and will be shipped back to you with no additional cost.

High-Tech Systems makes no warranty as to the compatibility or fitness of any irregular application. All warranties are void on visibly damaged or altered products.

IMPORTANT INFORMATION regarding shipping (FedEx or UPS):

We will protect and package your merchandise for shipment to the best of our ability. Although damage during shipping is very rare, a customer should be prepared on how to process and proceed through this experience, before it occurs.

If your package looks damaged, If possible, open the package while UPS or FedEx is still there, and inspect the contents. If the contents are also damaged, you will need to contact UPS or FedEx to get a claim started as well as contact us to let us know about the claim. We will keep in contact with UPS or FedEx until this issue is settled, but cannot be responsible for UPS or FedEx damage, wrong delivery, or other problems directly linked to UPS or FedEx.

Do not send the damaged package back to High-Tech Systems without prior contact, and approval from UPS or FedEx. UPS/FedEx will have to inspect the package at your point of delivery. Please leave the box, the contents, and all packing material in place, so UPS or FedEx can do the inspection.